Cancellation Policies

Your subscription begins as soon as your initial payment is processed. You will be charged, in one lump sum, the amount shown on the ordering page. All amounts shown on the ordering page are in USD.

Automatic Renewals and Charges

On your annual renewal date, your subscription will automatically renew for another year on the then-current Software Service Agreement terms, unless you cancel your subscription in accordance with the below or Unstudio notifies you at least thirty (30) days in advance that it is not renewing. Accordingly, every year on your annual renewal date until you or we cancel, we will automatically charge you an amount equal to the number of users on your account multiplied by the then-current rate for your plan, plus applicable taxes. Additionally, we will automatically charge you every three months following your subscription start date for the then-current term for new paid users you add to your account (if any) through a true-up process. Before charging you, we will notify you of the new paid users added to your account since the last billing period. You can choose to either keep new paid users or downgrade them to free users. On your true-up date, you will be charged a prorated amount for the paid users you decide to keep for the remaining time in your annual term.


We may change your plan’s rate each annual renewal term, but we will notify you in advance of any rate change and give you the option to cancel. We may also change your plan’s rate at any time upon at least 30 day’s written notice, provided that if you do not agree with such pricing changes you may terminate your subscription during such notice period and receive a refund for any amounts pre-paid but not used at the time of termination.

Cancellation

You may cancel your subscription at any time at least 30 days before the end of your annual term by contacting our support team at support@unstudio.ai. In most cases, subscriptions are non-refundable. Please review our Refund Policy below.

Refund Policy

If you cancel your subscription, you will not receive a refund of any portion of the fee paid for your annual term, except in limited cases described herein. You will be responsible for all subscription fees (plus any applicable taxes and other charges) incurred for your annual term. If you live in the E.U. or Turkey, you are eligible for a refund if you cancel your subscription within 14 days of purchase. To request a refund, send us an email at support@unstudio.ai and include your country of residence. If you think there’s been an error in billing, please contact our support team at support@unstudio.ai and we’ll work with you to find a solution.